What if I have issues?
Do I need a super fast internet speed to watch?
You need a minimum of 1.0Mb download Internet speed for our best quality, check at www.speedtest.net
We support most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash® or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work. We are streaming an adapted bitrate feed that works over most 3G and 4G services. Please consult with your local access carrier for rules and regulations. Please be aware that we are not responsible for data connection charges to view the stream on any platform or service.
Do I need to download anything to view the live stream?
No. Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in your browser. It works on PC, Mac®, tablet or smartphone. Please ensure that you have the proper broadband connection for your video.
What can I do when the quality of the stream is poor?
There are a few actions you can take: Control your internet connection; For a reliable viewing experience at medium quality you need a minimum of 1.0Mb download Internet speed. Try reloading the page a few times or see if you can access the event from another browser and/or device.
Can I stream a video through my iPhone/iPad to my AppleTV?
You can easily and instantly purchase and watch any video, directly on your iPhone and iPad. It works no matter where you are, all you need is...the internet connection. Though, if you'd like to stream a video to your AppleTV to watch it on the big screen, you can use AirPlay directly from your iOS devices.
What you need:
- iPhone, iPad, iPad mini, or iPod touch
- Apple TV
Note: Your iOS device and Apple TV need to be connected to the same Wi-Fi network. Check out more information on AirPlay usage directly on Apple.com
Can I stream a video on-demand on a big screen using Chromecast?
Cast your favorite entertainment from your phone or tablet straight to the TV. Use Chrome browser and follow the steps as explained on the official Chromecast pages: http://www.google.com/chrome/devices/chromecast/learn.html
How to access the video stream of an event?
- Go to the webpage of the event.
- On this webpage, click on the "Buy", "Purchase" or "Watch now" button (or any other call to action) to start the purchase of your virtual ticket. A new browser window will appear.
- Log in to Cleeng using Facebook, Google, Yahoo or sign-up by entering your email address and a password of your choice.
- Make a payment using a preferred secure payment method of your choice. A confirmation message will appear on the webpage, you will have instant access to the live video stream.